ORBAP have realised operational efficiency for operators around the world, small and large. This has been achieved in a practical manner; we work within live operations to deliver bespoke solutions and practical recommendations. Our skills enable clients to operate effectively, reduce costs, implement changes and/or improve service levels.

We assist clients in designing and reengineering operations for functional areas,

• Kerbside, surface access, car park
• PAX departure processes (check-in, emigration, security screening, boarding)
• Outbound baggage (GH ops and BHS)
• Ramp activities (Bussing, GH ops, Cargo, aircraft turnround, stand utilisation)
• PAX arrivals process (embarking, immigration, baggage reclaim, quarantine check)

Our methodology and approach eliminate waste, improve communication and effectively utilise available space. Subsequently,  increase throughput, improve customer service level and generate an improved commercial margin. During the reengineering process, we pay careful attention to commercial agreements, customer products, levels of service, customer demographics and resourcing requirements.